Sparklies by Julie's Shop Polices
Welcome
About Me
Hello, and thank you for looking at my store. I am a stay-at-home mom of one energetic little boy and a new baby born April '12, who took up jewelry making as a hobby. I've always loved handcrafted jewelry & thought handcrafted carried more meaning than something mass-produced. The items I made just kept piling up on my desk and on my shelves in my craft room. Many people liked my items so much that I decided to open up my own little store and so Sparklies by Julie was created in 2008.
All the items you see are handcrafted by me in my spare time, and some are one-of-a-kind (OOAK). I work mostly with Czech glass beads, Swarovski crystal elements, semi-precious/precious gemstones and sterling silver. I love offering a wide variety of beautiful jewelry, from hand stamped & personalized, to wire wrapped, to beaded.
If you have any questions, feel free to contact me and I'll be more than happy to answer. Thank you for your interest, I am honored that you stopped by. Have a wonderful day.
All the best,
Julie W.
Sparklies by Julie
Payment
Payment must be made within 3 days of placing your order or your order will be cancelled. I have a limited amount of stock and while I don't mind reserving items for a short time, I may have other buyers who are interested in purchasing right away. If you require extended time in order to make your payment, please contact me within 24 hours and we will work something out. I appreciate your cooperation.
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What forms of payment do you accept?
I gladly accept Visa, MasterCard, American Express, Discover, & bank or balance transfers through PayPal.
Do I need a PayPal account to purchase?
No, you don't. Even though PayPal is the only way I'm accepting payment at the moment, fortunately, you don't have to have a PayPal account to use PayPal or to pay with your credit card. You will be redirected to the PayPal site where you can enter your credit card details and choose the "continue without signing in" option.
Shipping
First off, let me stress: IT IS THE RESPONSIBILITY OF THE BUYER TO MAKE SURE THEIR ADDRESS IS CORRECT ON PAYPAL. I always ship with Tracking (within the USA) to the address I am given, therefore, I can not be held responsible for any packages that were shipped to an incorrect address provided by the buyer.
That being said, if you do find that you have inadvertently provided the wrong address, please let me know immediately. If the package comes back to me, I am more than willing to resend it to the correct address. However, depending on the size of the package, there will be a small charge to cover repackaging, postage and tracking. Please understand that IF the package is on it's way back, it may take some time for the United States Postal Service (USPS) to return the package to me.
If the package does not come back to me, unfortunately there is very little I can do. Depending on the item(s) purchased, I may be able to provide you with a small discount towards another purchase.
***CUSTOM FEES, DUTIES & TAXES IMPOSED BY OTHER COUNTRIES ARE THE RESPONSIBILITY OF THE BUYER.***
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All items will be sent out via USPS First Class Mail, which takes approximately 3-5 business days within the US and 2-6 weeks internationally. If you need your order faster, please contact me to arrange another shipping method. Most of my items will ship on the 5th business day from the date of purchase. Larger orders usually ship within 1-2 weeks from date of purchase. If you need a faster turnaround time, there will be a $15 fee for RUSH ORDERS and you may have to choose a different form of shipping!
If your order is a bridal order, please make sure to let me know WHEN YOU NEED THE ORDER BY and WHERE YOU ARE LOCATED! Bridal orders are fulfilled by the date you need your items by. If you place your order less than 4 weeks from the date you need the jewelry, there will be a $15 fee to expedite your order and you may have to choose a different form of shipping. If you fail to let me know where you are located and it turns out I have to upgrade your shipping method to ensure timely delivery, you as the buyer will be responsible for paying the shipping upgrade fee before items will be sent out.
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SHIPPING FEES WITHIN THE USA:
• For jewelry sets, shipping is $6.50 for the first item and $3.25 for each additional like item.
• For everything else, shipping is $4.75 for the first item and $2.38 for each additional like item.
• Upgrading to Domestic (within the US) Priority Mail = an additional $5
• Upgrading to Domestic (within the US) Express Mail = an additional $18.50
INTERNATIONAL SHIPPING FEES:
• Shipping price is $10.00 for the first item and $4.50 for each additional item. Jewelry sets cost a little more.
• Upgrading to International Priority Mail (6-10 business days to most major areas) = an additional $21
• Upgrading to International Express Mail (3-5 business days to most major areas) = an additional $46
***CUSTOM FEES, DUTIES & TAXES IMPOSED BY OTHER COUNTRIES ARE THE RESPONSIBILITY OF THE BUYER.***
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INSURANCE:
Insurance is optional (payable by buyer) and available by request. I strongly recommend adding insurance to all orders (especially large orders), as it is the ONLY way you will be covered if your purchase is lost or damaged. The rates are as follows:
- $2.10 for any one purchase up to $50
- $2.60 for up to $100
- $3.30 for up to $200
- $5.50 for up to $300
- $6.75 for up to $400
If you would like insurance, please contact me first before purchase so I can add the necessary amount to the shipping price.
***CUSTOM FEES, DUTIES & TAXES IMPOSED BY OTHER COUNTRIES ARE THE RESPONSIBILITY OF THE BUYER.***
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Please remember that shipping isn't just tossing your item(s) into an envelope/box, sticking a stamp on it, and walking it out to a post box. All my items will be beautifully & carefully packaged on home printed jewelry cards, in white jewelry boxes, and wrapped in bubble wrap to insure that it gets to you in perfect condition.
Tracking comes standard on any packages shipped within the USA, and usually takes 2-5 business days to arrive depending on your location.
The United States Postal Service does not provide tracking on packages shipped internationally. Once it leaves the country, I will not be able to trace the package for you. It may take 2-5 weeks for international packages to arrive depending on location and customs.
***CUSTOM FEES, DUTIES & TAXES IMPOSED BY OTHER COUNTRIES ARE THE RESPONSIBILITY OF THE BUYER.***
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Please take into consideration that USPS shipping will most likely be a little slower around the holidays. If you need your items faster, please contact me for other shipping options. Once I've got it in the mail for you, I will email you to let you know it's on its way!
If the post office loses or damages your item, please visit your local post office and report the problem. After that, contact me. I can either send a replacement (if available) or refund your money minus the shipping fee.
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SHIPPING NOTIFICATION ~ When Did My Item Ship?:
My shipping notification policy is as follows: I create domestic shipping labels with PayPal shipping. The buyer will get a notification via email from PayPal when the shipping label is created, this does NOT mean your item has already shipped. I will message you via email with your tracking number AFTER I have left the package with my local post office for shipping.
International buyers will get their shipping notification AFTER I have delivered the package to my local post office.
Once you receive the shipping notification from me via email, that's when you can be certain that I have mailed your item.
Refunds and Exchanges
I love happy customers and strive for perfection when fulfilling orders or creating custom orders. Any gemstones I use have been diligently checked to make sure they are free of unnatural flaws or defects.
That being said, please understand that all natural gemstones are subject to unique inclusions (internal fractures) that in no way make it a "flawed" stone. Some freshwater pearls are bound to include natural ridges or pits on their surface. These gemstones are just the way nature created them.
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EXCHANGES/RETURNS may be made ONLY if the item(s) is returned in UNWORN condition, with all original packaging, within 7 days of receipt and ONLY after you have contacted me for return authorization. Unfortunately, I can not accept returns or exchanges on any personalized, hand stamped, custom or bridal orders, unless it is defective or faulty, as the item(s) was created specifically for you.
If your item(s) is defective upon receipt, please contact me immediately, and once you to ship the item back to me, I will fix it OR replace it. You will be responsible for the postage to send the item(s), with all their original packaging, back to me within 7 days of receipt.
If it is a return, you will be refunded the purchase amount minus the shipping fee once the item(s) is received.
IMPORTANT : Please make sure you read the item descriptions very carefully before purchasing. Be aware that the photos may make the items larger than they really appear. Please contact me via Etsy messages if you have any questions about the size of any item.
If it is an exchange, you will be responsible for sending the original item, in UNWORN condition, with all original packaging, back to me. ITEM MUST BE RECEIVED IN THE SAME CONDITION IT WAS SENT OUT IN. There will also be a $3.75 postage fee to send the new piece to you. Your exchange item will only be sent out after the invoice for the postage fee has been paid & upon receipt of original item. You may exchange your item for another of equal or greater value, just let me know first. If you are exchanging for an item of greater value, I will invoice you for the difference.
Additional Information
TURNAROUND TIME:
My current turnaround time is 5 business days (Monday - Friday) from purchase. Please note, this does not include shipping time, shipping is an additional 3-5 business days WITHIN THE US, and 2-6 weeks for international orders. Larger orders will usually ship 2 weeks from date of purchase, but I promise to do my best to get your order in the mail and on its way as soon as possible.
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RUSH ORDER:
If you need a rush on an order (meaning you need to receive something in less than 9 business days from date of purchase), please contact me asap, there will be a $15 fee for RUSH ORDERS and you may have to choose a different form of shipping!
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JEWELRY SIZE & ADJUSTMENTS:
Most of my jewelry can be shortened or lengthened upon request. I do not charge for this service, as long as the adjustment is within two (2) inches. If you wish to add more than 2 inches in length, there will be charge of $0.50 per inch for sterling silver and $1.00 per inch for gold filled. Just leave me a note when you checkout, there will be a dialogue box for you to write me. Please be very sure of your sizes, as the order will be considered custom and therefore non-exchangeable or refundable.
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FIXING JEWELRY:
For a FIX-IT Fee of $20, I will fix any jewelry that you've purchased from my shop that has become damaged through regular wear and tear. Please contact me first, then ship the item back to me. Allow 1-2 weeks from date of receipt for me to fix it and then I will ship it back to you.
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CUSTOM ORDERS:
I'll gladly work with you to create the jewelry of your dreams. Just contact me via my contact link. Let me know if there is any specific design you like from the pieces I've already created that you want to incorporate, your color choices, your material (glass, crystal, or gemstone, etc) of choice and desired jewelry length. If I don't have what you need on hand, I will try to find it for you, however, this will push the shipping date back by a bit.
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DISCOUNTS:
Of course! If you are interested in multiples of a specific item, please contact me first! I will then create a reserved listing for you that will reflect a discount on the price of the items. The discount breakdown is as follows:
If you order 1-3 pieces, -$1 per piece
Order 4+ pieces, -$2 per piece
Please contact me to get more details and get a customized, reserved listing set up just for you! Gift sets are not included in this deal as they have already been discounted.
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GIVEAWAYS:
From time to time I do giveaways, would you like to be included?
Like me on Facebook here: http://www.facebook.com/sparkliesbyjulie for chances to win FREE sparklies, get Facebook fan only discounts and a place to chat!
Or catch up with me by reading my blog here: http://www.sparkliesbyjulie.blogspot.com. :)
Follow me on Pinterest and see what goodies I find: www.pinterest.com/sparkliebyjulie